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Click here to see FAQ's on:
Printing • Mailing • Personalization • Design and Copywriting
Some Frequently Asked Printing Questions:
How long does the typical print project take?
Three to five days. But ask us. We may be able to do your job faster. [back to top]
Are Pacific Rim's prices competitive?
Yes. Our clients know we respect their time and conserve their money. Two-thirds of our clients are educational institutions and non-profits who weigh each dollar they spend very carefully. Our for-profit clients also demand results. [back to top]
Does Pacific Rim print everything in-house?
We do 98% of our own printing from start-to-finish on our state-of-the-art equipment. We select the optimum press size and configuration for your job. For off-the-shelf envelopes we use a Halm Jet Press which is fast, cost effective and very versatile. With one pass, we do full bleeds, excellent registration and consistent ink coverage. [back to top]
How easy is it to rerun an existing job?
Very easy. We store job tickets, negatives and digital information for three years at no charge. We always ask you to sign off on a new proof to assure accuracy. [back to top]
Does Pacific Rim design and print annual reports and ad journals?
Absolutely. We offer a wide variety of design, printing and binding alternatives, which produce the desired results for our clients year-after-year. [back to top]
What about foil, die-cutting and embossing?
Yes, you can dramatically increase the visual impact of annual reports, invitations, folders, letterhead and business cards with special printing techniques. [back to top]
What is your policy on shortages and overruns?
We take full responsibility for producing the quantity requested. We ship up to 10% overruns at no charge. [back to top]
What is your policy on proofing?
You take ownership the moment you check "approved with no changes" and sign off. Our staff is trained to check the blue line in each phase of production: plating, printing, trimming and final folding or assembly. [back to top]
Some Frequently Asked Mailing Questions:
Can Pacific Rim lower my postage cost?
Absolutely. Our database specialists will analyze, qualify and presort your mailing list using our state-of-the-art postal software. You will enjoy the highest postal discounts on any mailing project – we've saved our clients up to 60%! [back to top]
Can Pacific Rim tell me my postage cost, up front?
Yes, but we'll go a step farther. We'll compare the cost and delivery time of 1st class single piece, 1st class presort, 2nd class and 3rd class standard/bulk, and non-profit postage. [back to top]
This is all so new to me, where do I begin?
The first step is to call or email us to speak with one of our customer service representatives. We would like to meet with you and give you a tour of our facility. You will be able to evaluate our quality, consistency and personnel for yourself. Then we'll sit down and review the purpose of your project and the desired results. You will decide if we're right for you. [back to top]
How should I prepare my mailing list for Pacific Rim?
It's easy. We can handle any media. Our standard checklist will guide you through the decision-making process. Provide us with every field in your database or just the fields we will need to address your mail. We'll do the rest. [back to top]
Does Pacific Rim personalize letters, reply devices and envelopes?
Absolutely. Highly trained Pacific Rim personnel will guide you through every aspect – from the tedious to the complex – of a direct mail campaign, including personalization of your mailing. Automated inserting and matching technology guarantee accuracy. [back to top]
Some Frequently Asked Personalization Questions:
Does Pacific Rim incorporate variable data in letters and response devices?
Yes. When personalizing direct mail fundraising packages, for example, you can ask for a gift range based on a donor's previous contribution. Just give us the donor's past giving history. [back to top]
Can Pacific Rim include personal historical data like graduation year or college?
Simply include it in the file. We'll do the rest. [back to top]
Can Pacific Rim help for-profit companies personalize their mailings.
Absolutely. We encourage segmenting and personalizing your mailings. The segmentation can be geographical, by sales representative or any way you choose. [back to top]
Will personalization increase my response rate?
Yes, a personalized letter to existing clients can revitalize your relationship and stimulate new interest in your offer. Before reaching out to new prospects, evaluate the lifetime value of your current clients. They are a valuable asset. [back to top]
Some Frequently Asked Design and Copywriting Questions:
Can Pacific Rim design and typeset my print projects?
Yes. Full-time, on-staff graphic artists with a proven track record produce effective newsletters, brochures, fundraising solicitations, invitations, annual reports and much more. [back to top]
What if I need copy-writing, editing or proofing?
We stand ready to provide top-notch professionals to help you. Just ask us. [back to top]
Does Pacific Rim handle logo and letterhead design?
Your image sets the tone of your direct mail campaign, special event or general communication. Whether you need a fresh image or a new identity package, we can design one that's right for you. [back to top]
How do I begin my first project with Pacific Rim?
We like to meet and give you a tour of our facility. You will be able to evaluate our quality, consistency and personnel for yourself. Then we'll sit down and review the purpose of your project and the desired results. You will decide if we're right for you. [back to top]
After the initial meeting with Pacific Rim, what happens next?
We'll review what we'll need from you to begin your project. Discuss a timeline for completion and give you a firm quote. When you give us the go-ahead, we'll begin. Each step of the way, we'll keep you in the loop with roughs, laser proofs, final blue lines, match prints and assembled packages via fax, phone, e-mail and messenger. [back to top]
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| © 1969-2004 by Pacific Rim Printers • Mailers. All rights reserved. Los Angeles Printer Map | |||||||
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